How can we help you?

Frequently Asked Question

01. How can I pay?

You can pay with your Visa, Maestro, MasterCard, Discover/Novus, Diners Club and American Express card or use PayPal.

02. What is the refund policy?

You may terminate your subscription to the Upgrade at any time and you will not be obligated to pay any additional fees for upcoming subscription renewal periods. However, any subscription fees you have paid in advance will not be refunded unless there has been 10 days or less since the payment. For payments made in the last 10 days or less, only those payments are refundable.

03. Can I buy extra SMS and voice calls (for the free plan)?

Yes, you can buy Pro SMS (or voice calls) for both Pro and Free Plan in your Account Profile under My Settings. Just click on the blue Want to add more? button.

04. How to cancel a subscription?

Log in to your account and go to My Settings > Account profile > Plan > Manage subscription > Cancel subscription.

You will need to verify a captcha and enter an approval text to confirm the action.

Screenshot of Auto renewal cancel process

05. How can I download my invoices?

Find all your invoices in your account under My Settings > Account Profile > Payment History.